399bdt Privacy Policy

This privacy policy ("Policy") applies between the 399bdt platform ("we", "us", "Site") and its users ("you", "your"). By using 399bdt's services, you consent to the collection and processing of information as described in this Policy. Please read this Policy carefully alongside our Terms and Conditions, as both together define the relationship between you and us.

1 Purpose and Scope of Data Collection

399bdt collects limited but necessary personal information from users in order to operate an orderly and secure online gaming environment. This information is used solely for service operation, account verification, transaction processing, and customer support. Your data is not sold to any third party for commercial purposes.

This Policy applies to the 399bdt main website, mobile application, and all related digital services. If you follow a third-party link to another site, we are not responsible for that site's privacy policy.

2 What Information We Collect

2.1 Information Provided at Registration

When creating an account, you provide the following information:

• Full name and date of birth (for age verification — confirming 21+ age)
• Mobile number and email address
• Username and password
• Mobile banking number (bKash, Nagad, Rocket, or Upay)

2.2 Information Collected Automatically During Use

When you use the site, the following information may be collected automatically:

• IP address and device type
• Browser information and operating system
• Time of site access and page visit information
• Cookies and session data (see Section 7 for more details)

2.3 Transaction-Related Information

During deposits and withdrawals, the transaction amount, time, payment method, and transaction ID are recorded. Card numbers or banking PINs are not stored on our servers.

3 How Information Is Used

Collected information is used for the following purposes:

• Confirming account registration and identity verification
• Processing deposit and withdrawal transactions
• Activating bonuses and promotional offers
• Providing 24/7 live chat and email support
• Detecting fraud and unauthorized access
• Improving site performance and resolving technical issues
• Ensuring compliance with responsible gaming guidelines

We are committed to responsible play. Read our Responsible Gaming Guidelines to learn how 399bdt helps you maintain safe and balanced entertainment, and how you can use self-exclusion or limit-setting if needed.

4 Data Sharing and Third Parties

399bdt does not sell your personal information to any third party. However, limited information may be shared with trusted partners for service operation:

• Payment processors: to confirm transactions via bKash, Nagad, Rocket, and Upay
• Technology partners: for site operation, security, and analytics
• Legal authorities: if there is a valid legal directive or court order

In the above cases, third parties are given only the minimum information necessary to complete their task. They are also required to comply with our privacy standards.

5 Technical Measures for Data Security

399bdt has put in place multiple technical and administrative measures to keep your information secure:

• All data transmission is secured through SSL (Secure Socket Layer) encryption
• Sensitive data (passwords, payment details) is stored in encrypted form
• Firewalls and access control systems are used to prevent unauthorized access
• Regular security reviews and audits are conducted
• Staff receive data protection training and access to information is limited on a need-to-know basis

6 Data Retention Period

Your information will be stored in our system for as long as your account is active. Even after an account is closed, certain information may be retained for a defined period for the following reasons:

• Financial transaction records — as required by law
• Information needed for dispute resolution
• Fraud prevention and security records

Once the retention period for a particular type of data has ended, it will be securely deleted or anonymised.

7 Cookie Policy

Cookies are used on the 399bdt website — these are small text files stored in your browser that help improve the site's performance.

7.1 Essential Cookies

These cookies are necessary for maintaining login sessions, security verification, and temporarily storing form data. The site cannot function properly without them.

7.2 Analytical Cookies

Analytical cookies are used to collect information about which pages of the site are used most and where issues arise. They do not identify you personally.

7.3 Cookie Controls

You can disable cookies from your browser settings. However, please note that disabling essential cookies may affect your ability to use certain features of the site.

8 User Rights

As a user of 399bdt, you have the following rights:

8.1 Right to Access and Correct Information

You can access and update your personal information at any time by logging into your account. To change important details such as your name or date of birth, please contact customer support.

8.2 Right to Delete Information

When requesting account closure, you may also request deletion of your personal data. However, certain financial records may need to be retained due to legal obligations.

8.3 Right to Opt Out of Marketing Communications

If you do not wish to receive promotional emails or notifications, you can unsubscribe through your account settings or by contacting customer support.

8.4 Right to Lodge a Complaint

If you have any concerns about the protection of your data, contact the 399bdt customer service team directly. We provide support in Bengali and English 24/7.

9 Protection of Minors

399bdt strictly prohibits registration by anyone under the age of 21. Age is verified at registration and identity documents may be requested if needed. If it is established that a minor has used our services, that account will be closed immediately and all stored information will be fully deleted.

10 Policy Changes and Updates

399bdt reserves the right to update this privacy policy from time to time. Any changes will be published on this page with a new date. For significant changes, you will be notified by email or through the site. Continued use of the site after changes have been made will be taken as your acceptance of the updated policy.

For detailed questions about this policy, visit our FAQ page or contact the customer support team directly.

11 Contact and Support

If you have any questions, concerns, or data rights requests regarding this privacy policy, please get in touch with us:

• Live Chat: 24 hours a day, 7 days a week — in Bengali and English
• Email: [email protected]

Our team generally responds to each request promptly. For privacy-related complaints, you will be informed in writing after a proper investigation.

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This privacy policy forms part of the general terms and conditions of the 399bdt platform. Please also read our Terms and Conditions page for a full understanding of the legal framework.