Responsible Gaming —
Keep Yourself Safe
Gaming at 399bdt is purely for entertainment — it is our responsibility to make sure it does not become a source of stress or problems. On this page you will find self-control tools, warning signs and ways to get support.
Why we value responsible gaming
The 399bdt platform is designed with mindful and controlled entertainment in mind. Casino or sports betting can be a normal part of leisure, but when it starts to take over daily life it becomes a matter of concern. We want every one of our users to stay aware of their own choices.
As stated in our Terms and Conditions, users must be at least 21 years old to open an account on 399bdt and take part in any betting or gaming activity. All services on this site are strictly prohibited for minors. If there are children or teenagers in your household, you are advised to enable parental controls on your device.
Gambling or betting is never a reliable source of income. It should always be treated as a leisure activity. On 399bdt, only play with money you can afford to lose. Avoid betting when you are under financial pressure or emotional stress.
Our Privacy Policy explains how we store and use your personal information — including monitoring account activity related to responsible gaming.
Remember: betting more and more after a loss in an attempt to recover lost money is a harmful pattern. If you feel this habit is getting out of control, use the tools described below or seek direct support.
Self-Control Tools
399bdt gives you several tools to manage your own gaming habits. You can activate any of them at any time from your account settings.
Set a Deposit Limit
Set a daily, weekly or monthly cap on deposits. Once a limit is set, it cannot be raised before the designated time period is up.
Session Time Control
Set a maximum duration for each gaming session. Once that time is up, the platform will automatically notify you.
Temporary Break (Cooling-Off)
Temporarily close your account for a set number of days. During this time you cannot log in or bet, but your account remains in place.
Self-Exclusion
Choose self-exclusion to take a long-term break. Once this option is activated, the account cannot be reactivated before the set period ends.
Betting History Review
View a detailed history of all your transactions and betting activity. This tool helps you analyse your own habits.
Contact Support
Talk to us via 24/7 live chat for help with any responsible gaming matter. Our team responds in Bengali.
Recognise the Warning Signs
If you notice any of the following in yourself or someone you know, it is time to take care. These are common signs of problematic gambling.
Spending beyond budget
You are spending more than your set limit and cannot stop.
Chasing losses
You keep coming back to betting to recover previous losses.
Hiding from family or friends
You are not being honest with those close to you about your betting activity or spending.
Emotional distress
After a loss you feel unusual anger, depression or anxiety that affects your daily life.
Gambling with borrowed money
You are taking on debt to bet, or cutting back on other necessary expenses to fund your account.
Excessive time spent
You are spending hours on betting or gaming at the expense of work, studies or family time.
Build Healthy Gaming Habits
Responsible gaming is not just about avoiding harm — it is about maintaining a balanced outlook. Before each session on 399bdt, ask yourself a few questions: Am I in a good headspace right now? Is my budget still on track? Am I playing for fun, or to recover a loss?
Set a daily deposit and betting limit in advance and stick to it. Even during a winning streak, keep a level head — luck does not stay the same forever. Remember, each bet's outcome is independent and does not depend on previous results.
Spend time with family and friends and focus on hobbies — do not let betting or gaming become your only source of entertainment. Taking regular breaks and not playing for long stretches at a time are part of good habits.
If you have any questions or are unsure about something, visit our FAQ page for answers to common topics. And 24/7 live chat is always open for direct help.
Protecting Minors
Making sure no one under 21 can use this platform is not only our responsibility — it is also the responsibility of your household. Use parental control software on your devices and keep your account details secure. If you have any suspicion, let our support team know and we will take action.
How Self-Exclusion Works
Once self-exclusion is activated, you will not be able to log in to or bet on 399bdt for the set period. All promotional communications will also be paused during this time. Even after the period ends, your account does not reactivate automatically — you will need to make a conscious decision to return. Using this tool has no negative impact on your account.
Get Support — You Do Not Have to Handle It Alone
Problematic gaming is a mental health matter. Seeking help is a sign of courage, not weakness.
399bdt Live Chat Support
Chat live in Bengali 24 hours a day, 7 days a week. Our team can help you directly with self-exclusion or account limits.
Contact by Email
For detailed issues, write to our support email. Responsible gaming matters are given separate priority in our replies. Email: [email protected]
Family and Loved Ones
Talk to a trusted family member or friend. Sharing your situation is the first step toward a solution.
Professional Counselling
Consult a mental health specialist or addiction counsellor. This service is available at both government and private hospitals in Bangladesh.
Support Groups
Joining a support group of people who have experienced problematic gambling can be helpful — sharing experiences helps lighten the burden.
399bdt's Commitment
We believe responsible gaming is a shared responsibility — between the platform and the player. Our team is always here for you: with tools, with information, and with direct support when needed. A safe and enjoyable experience is our goal.